Data retention
TJW Command Center (The Joel Wall). Last updated October 16, 2026.
This page says how long the Command Center keeps each kind of data. A daily job removes data once it is older than its period. A period that is not set yet means nothing of that kind is removed automatically.
Periods
| Data | Kept for |
|---|---|
| Sign-in log (time, IP address, browser) | 90 days, then deleted |
| Page activity | 180 days, then deleted |
| Password reset links, after they are used or expire | 30 days, then deleted |
| Ask AI conversations | 180 days, then deleted |
| Facebook and Instagram direct messages | 730 days, then deleted |
| Call and meeting transcript text (the ticket made from it stays) | 730 days, then deleted |
| Voice note audio, once transcribed | 90 days, then deleted |
| Job, error, server load and crash logs | 90 days, then deleted |
| Notifications, once read | 90 days, then deleted |
Kept for as long as the business needs them
- Payment records, receipts and refunds (tax and accounting law).
- Signed quotes and agreements.
- Ad spend and cost records.
- Text opt-outs (so we never text someone who said stop).
- Approval and audit records (who changed what).
- Client records, tickets and their comments, while TJW works with the client or until a deletion request.
Kept elsewhere
Call recordings are held by Fathom in TJW's recording archive and follow that archive's rules.
Deleting your data
Email joel@thejoelwall.com and we will delete what we are not required to keep.